I’m stumped by today’s addiction to measuring everything. It causes two very real business problems. First, not everything can be placed in a neat, soothing numeric box. Second, metrics are easy to finagle. “Whenever reward is tied to measured performance, metric fixation invites gaming,” writes Jerry Z. Muller in The Tyranny of Metrics. Expertise used […]

Despite delivering many a presentation through the years, I am constantly struck by how many people come up to chat afterward and tell me, in so many words, how smart I am. No braggadocio intended. It’s a function of viewing the person in the front of the room as the font of all wisdom. As […]

Every business communicates in some fashion. Some do it consciously, others by the seat of the pants. Some do it well, some are challenged. The key to it all? A solid communications strategy. A well-thought-out, written communications policy can help turn your business goals into reality. You need to let key audiences know that you […]