For almost two decades, I worked for a local chamber of commerce and then a statewide association.  Recently, I transitioned back into the arena of higher education, specifically in a field known as “Outreach and Engagement.”  In brief, the purpose of many outreach and engagement missions at colleges/universities has been partnering with communities, businesses, schools, […]

When talking with a member for renewal or a prospect for new membership investment, how do you manage the common response “It’s not in the budget”? First, what does that really mean? Is it that there’s no money in the checkbook or in the working budget? Or is it a tactful way for someone to […]

Organizations wanting to avoid relationship mistakes that contribute to board member disengagement should make sure there is clarity on expectations. In my work to find answers to the question, “Why don’t board members do what they’re supposed to do?” a lack of agreement on roles and responsibilities has been identified as a significant contributor to […]

One of the most common questions I get asked is “How can I get my board to be better engaged?” Although it is difficult to change a culture of apathy or disengagement, it can be done over time and with the right tools. Most of the time that there is a disconnect, it’s in one […]

Since many groups were forced to be fully remote for the better part of the last two years, it seems that many are trying their hardest to avoid it as a solution this year (unless, of course, there are extenuating circumstances making remote meetings more practical, more equitable, more financially responsible, and the like). Particularly […]