Employees today are demanding total transparency from their organizations. No longer is it good business to hide information from employees—even if you think you need to protect them from bad news. Today’s employees want to know it all—the good and the not-so-good news. I know this makes many managers nervous– not because they have something […]

In a county of 500,000, the chamber has been an active, valued participant in the community, but they have been operating on autopilot. With a member retention rate of 70%, and events feeling more revenue-driven than member-focused, this chamber has undeniable room to improve. It had been years since the chamber seriously asked, “What do […]

Membership organizations are usually very happy to see a member’s renewal check (or today, their online payment). What they should be really happy about is seeing a member ascend to a higher tier or level of investment. It’s a win for the member and for the membership organization. Here’s why. When a member joins your […]

There comes a point in every professionals life when it is their turn to speak. Maybe you have been asked to present your idea at the monthly board meeting, or you have the chance to speak at a conference in your community. Perhaps it is the TEDx event hosted by your local university and you […]

The dictionary defines a gap as an incomplete or deficient area. A gap analysis is what organizations conducts to identify these incomplete or deficient areas in order to move from its current state to its ideal and desired, future state. Every nonprofit can benefit from a gap analysis annually, and in conjunction with reviewing its […]