There is so much competition for our attention in today’s information filled environment. Learning to effectively communicate through small financial reports (dashboards targeted to the end-user) is essential to staying above the noise and getting your message across. Communicating financial messages is inherently difficult. Generally people equate numbers with negative feelings. These negative feelings come […]
IOM Blog
Top 10 Golden Nuggets of Customer Service
With respect to your product, service, location, or price, customer service is a large portion of your business and personal success. When one goes out of his/her way to get to your front door or call you on the phone to inquire about doing business, or buying something from you, pause and consider that you […]
Are You an Oscar-Winning Organization?
The beginning of the year can signify a lot of different things. It can mean making (and trying to stick to) resolutions or a chance for a fresh start. It means both of these for me, but the beginning of the year also signifies award season. For an avid moviegoer like myself, January and February […]
Show Your Staff Some Appreciation this Valentine`s Day
Valentine’s Day is a time to show appreciation, so why not bring that thanks to the office? We think of Valentine’s Day as a time to show our appreciation for those who matter most in our lives. Yet, how many of us think to include the co-workers and employees with whom we spend much of […]
Shake It Up: Strategies to Bring Excitement Back Into Routine Tasks
With some jobs you never know what the day will bring, and no two days are ever the same. For many of us though, our jobs are cyclical in nature. We have our annual fundraisers, our membership drives, and our annual meetings. The first time we do these events, they are new and challenging, and […]
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