While attending a meeting with other chamber executives from across the country, I had the opportunity to hear A.G. Lafley, former chairman and CEO of Procter & Gamble, share his thoughts on the importance of strategy as outlined in his book “Playing to Win,” that he co-authored with Roger Martin. Strategy Traps The authors are […]
IOM Blog
The Why and How of Setting Employee Expectations
Effectively setting employee expectations is a critical part of successfully leading and managing a team, as well as developing a culture of accountability. Ideally, all managers within the company should be setting expectations within two to four weeks of an employee being hired. However, if that has not occurred, it’s perfectly acceptable to establish expectations […]
3 Tips for a Positive Customer Experience
How does having a positive customer service interaction make you feel? Pretty good, right? Now think of how you feel after interacting with someone who is rude, not helpful, or impatient. My bet is that it leaves you with a bad taste in your mouth. Whether it be in person, over the phone, or online, […]
Understanding the Effects of Proposed Fair Labor Standards Act (FLSA) Changes
Recently, President Obama announced changes to the Fair Labor Standards Act (FLSA) that would make nearly 5 million more Americans eligible to receive time-and-a-half overtime wages. The law currently exempts workers from overtime pay if they receive a minimum fixed salary of $455 per week or more than $23,660 per year, and the employee holds a […]
Advice from an Attorney: Pay no attention to the man behind the curtain
Often I am asked “Are we in a buyer’s or seller’s market?” My typical lawyer response is along the lines of it really doesn’t matter because we always keep our eye on the items which get us in trouble such as attrition, cancellation, liquor liability etc. Like in the movie “Million Dollar Baby,” protect yourself […]
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