“You never listen to me anyhow.” A friend recently recounted a story to me where a relative said this to her. As she told the story, it was clear how that one phrase instantly turned a fairly calm conversation into an all-out argument. We’ve all had something similar happen. Whether it’s in the workplace or […]
It was midnight and after 15 hours of delays, cancelled flights, and customer service lines, I had finally reached my destination. I reflected on the day and the examples of good and bad customer service. Associations, chambers, and other nonprofits interact with a number of “customers” on a daily basis. Whether these customers are members, […]
Here’s something no one wants to think about: unexpectedly missing work. Whether it’s an illness that keeps you home for a few days, or a family emergency that requires an extended absence, circumstances that keep you from work can happen when you least expect them. Then, while you’re unexpectedly absent, it’s likely business as usual […]
