Institute for Organization Management - A Program of the U.S. Chamber of Commerce

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A PROGRAM OF THE U.S. CHAMBER OF COMMERCE FOUNDATION
 

Core Courses – Second-Year

Second-Year Core Courses

C220 Is That Legal?

Perhaps the most important part of any job is knowing the law. Don’t put your career on the line because you are simply misinformed on legal issues.

Course objectives:

  • Recognizing corporate and operational legal issues.
  • Identifying areas in which legal problems are most likely to occur.
  • Understanding legal trends that affect nonprofits.

C230 Managers Who Motivate

You play an integral part in empowering your colleagues to achieve greatness. Learn how to assess and improve your own management style tailored to the needs of your diverse workforce.

Course objectives:

  • Developing your personal management style.
  • Setting expectations and coaching your team.
  • Managing conflict and change.

C250 Customer Service Inside and Out

It is essential to possess a customer service mentality. Discover ways to outline and refine a quality vision statement for your customers to keep them satisfied.

Course objectives:

  • Learning to cultivate a customer service vision within your organization or department.
  • Earning a reputation for superior customer service.
  • Understanding and managing customer expectations.

C260 Marketing Strategies

Learn how to create and implement a marketing plan to promote your organization and community. Find out how to target specific audiences, develop effective one-to-one and one-to-many communications, and assess marketing programs.

Course objectives:

  • Identifying key elements of a marketing plan.
  • Implementing techniques for researching your audience and measuring success.
  • Utilizing marketing tools for nonprofits.

C261 Events: Strategy and Operations

Events and programs typically bring together a wide range of stakeholders for a specific purpose. Examine events that exceed the needs and expectations of all involved.

Course objectives:

  • Creating events with a strategic purpose.
  • Utilizing technology to improve the bottom line and increase attendee satisfaction.
  • Examining financial management, stakeholder management, and event design.

C270 Effective Government Affairs Programs

Nonprofits serve as advocates for their members and communities. Despite your experience or your organization’s size, establishing a grassroots network doesn’t have to be overwhelming. Learn the basics of a successful approach to legislative advocacy and policy.

Course objectives:

  • Determining who should be involved in the program and why.
  • Creating a legislative policy.
  • Running a grassroots network.

More Information

First-Year Core Courses

Third-Year Core Courses

Fourth-Year Core Courses

Complete Listing of Core Course Titles

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