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A PROGRAM OF THE U.S. CHAMBER OF COMMERCE FOUNDATION
 

IOM Blog

December 12, 2020

But I’m Just a Volunteer

Nothing is more deflating than to hear a member of the board say, “You don’t understand, I’m just a volunteer.”

Volunteers are afforded opportunities to make a lasting impact.  Through their passion and ingenuity, they can affect standards of excellence,  quality of life, and the success of people, businesses, and communities.

Senator John McCain described the importance of volunteering, “Nothing in life is more liberating than to fight for a cause larger than yourself, something that encompasses you but is not defined by your existence alone.”

Teamwork

To achieve results in an association it takes a team.  The board sets a vision and govern; committees work to advance the vision.  If any of the volunteer positions are not accountable for their commitments, the team fails.

There are processes for volunteer selection.  Most organizations offer training in leadership development.  Some volunteers rise through the ranks of committee service.

Others are vetted by the nominating committee to serve on the board.  Still others might “throw their hat in the ring” because they want the opportunity to contribute.

Thus, to hear, “I’m a volunteer don’t count on me,” is flabbergasting.  The position was accepted, and the individual took a seat at the table.   By accepting a seat, they deprive another leader from the opportunity.

Mark E. Dougherty, CEO at the Daytona Beach Area Association of REALTORS® explains, “It’s always better to know ahead of time that you can’t depend on a volunteer than discover it after it’s too late.”

Serving as Trustees

Board members may not realize they become trustees upon installation.  A trustee is a member of a board given control or powers to govern with fiduciary obligations to protect and serve. It should not be taken lightly.

While they cannot be compensated, they have responsibilities prescribed by law and organization’s governing documents.

Tools for Success

The association wants to facilitate a positive volunteer experience.  Provide leaders what they need to fulfill their roles:

Nominations – Be honest about expectations.  Advise how much is expected in time, talent and in-kind contributions are expected.

Orientation – Brief the board about their roles and responsibilities.   Bring in professionals to answer their questions, such as the CPA or lawyer.

Documents – Give them access to what they need.   Beyond bylaws and policies, they will need to understand the budget and strategic plan.

Meetings – When a meeting is called, directors are expected to attend.   Don’t waste their time by convening when issues could have been managed in other ways.

Principles – Identify the values most respected on the board, for example transparency, accountability, strategy, and integrity.   Ask new directors to adhere to the guiding principles.

Celebrate – Make the volunteer experience fun by recognizing achievements and providing encouragement.

“One of the most important aspects of engaging volunteers is celebration. Recognition, acknowledgement, and reward keeps them coming back and attracts others to join in. It doesn’t have to be huge. For example, we sent an association branded mask to all volunteers with a letter of gratitude” explained Willa Fuller, executive director at the Florida Nurses Association.

Their thousands of examples of volunteers who have changed the world through causes and standards of excellence.  They never said, “you can’t count on me.”

Anthropologist Margaret Mead said, “Never doubt that a small group of thoughtful committee individuals can change the world.  In fact, it’s the only thing that ever has.”

Avatar photo
Bob Harris, CAE
President
NonProfitCenter.com

There are more than one million nonprofit organizations in the USA. Bob has studied thousands of them to develop best practices. He started his career in Washington D.C. working with Presidential Classroom. He went on to build an association management company in Tallahassee, FL. He is on the faculty for the U.S. Chamber of Commerce Foundation. He has worked in Amman, Jordan, Tokyo, Japan and Minsk, Belarus to help organizations. He received “Association Partner of the Year” award from Association Trends Magazine in 2012. He has authored books on association management. To improve management he created the Association Self-Auditing Process, used by more than 20,000 organizations. He believes that nonprofit organizations should be as efficient as any commercial business. He’s been dubbed the “Martha Stewart of association management” for providing tips and templates for making management easier. These are available free on his website at www.nonprofitcenter.com.

Note:  Bob Harris, CAE, provides free association and governance tips, articles and templates at www.nonprofitcenter.com

Comments

  1. bob harris says

    December 17, 2020 at 9:53 pm

    It is far better to know that a volunteer will not be accountable for fulfilling their duties well in advance, rather than hearing “I’m just a volunteer” when you are reliant on them.

    Reply

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