How does having a positive customer service interaction make you feel? Pretty good, right? Now think of how you feel after interacting with someone who is rude, not helpful, or impatient. My bet is that it leaves you with a bad taste in your mouth. Whether it be in person, over the phone, or online, […]
The Summer Inventory For All Leaders To Take
It’s that time of the year again. Pools are open, kids are out of school, and tourists are out in full force. Summer has arrived. For many, the summer is a slow time; a chance to relax and perhaps enjoy a family vacation. If this is the case for you and your organization, you should […]
Conference Calls: A Necessary Evil
Conference calls are both a blessing and a curse. On one hand, they are a convenient way for people from all over to come together and touch base. But on the other, there are often factors that can hinder the productivity of a call. Do you ever feel like you’re talking to dead air? Or […]
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