In a county of 500,000, the chamber has been an active, valued participant in the community, but they have been operating on autopilot. With a member retention rate of 70%, and events feeling more revenue-driven than member-focused, this chamber has undeniable room to improve. It had been years since the chamber seriously asked, “What do […]
A good bit of my work is leadership communication training. Most of the subject matter I have covered for Institute in the past has been in the public speaking, messaging and public relations area. This year in Tucson, I have been asked to teach The Leadership Challenge, a core course for first year. So what’s […]
As I travel around the country attending conferences and conventions I have become very aware of a truth that crosses every industry and job level… Speaking is not communicating. While we are talking about it, writing is not communicating, and going through the slide deck is not communicating either. These are activities. Communication is a […]
