It was midnight and after 15 hours of delays, cancelled flights, and customer service lines, I had finally reached my destination. I reflected on the day and the examples of good and bad customer service. Associations, chambers, and other nonprofits interact with a number of “customers” on a daily basis. Whether these customers are members, […]
IOM Blog
Take Time, Follow Up and Through!
Blog disclaimer: I did not follow my own title when writing this blog! When I sat down to write this blog post, the thought of “take time, follow up and through” couldn’t escape my mind. How often do we get caught up with the fast-paced industry that we belong to and forget to take time, […]
Release the Burden of Outdated Association/Chamber Programs
Moving is ranked as one of the more stressful life experiences according to research studies on what events cause stress. It falls someplace between losing a loved one and public speaking. Recently, we decided to put our home on the market. In an effort to get ready to list our home, we embraced the prerequisite […]
A Guide to Young Professional Programs for Chambers
As leaders in the business community, we all recognize the value of the enthusiasm and innovation young professionals and entrepreneurs bring to chambers of commerce across the country. They care deeply about their communities and can energize local economies. How can chambers harness that enthusiasm though? For many chambers, the answer is a Young Professionals […]
The Keys to Active Listening
Becoming a good listener helps you develop open and healthy relationships that gain you respect and understanding. One way to improve your communication and interpersonal skills is by using a technique called active listening. Active listening is often used in conflict resolution and counseling but the methods easily translate to the professional workplace as well. […]
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