In today’s shopping landscape, almost every purchase comes with the opportunity to accumulate loyalty or reward points. These programs are designed to encourage repeat business and provide insights into customer behavior. Typically, loyalty points are linked to an individual’s account, presenting challenges for organizations in tracking these benefits. A recent scenario highlighted the need for […]
2021 Metrics for Your 2021 Organization
Organizations need to track performance. We work towards strategies with measurable outcomes and tend to do it the same way we have for years. New members, total members, and event attendance seem important because they are part of our revenue projections. But, as we work towards quality assumptions of organization success, the below gauges can […]
The Discipline of Managing Your Inbox
Mail used to arrive at home or the office. Time was spent to organize, review and distribute. Items that were junk were quickly thrown away while items that needed immediate attention were handled, and we would move on to the next task. These simple procedures allowed the majority of people to no have a pile […]