In today’s shopping landscape, almost every purchase comes with the opportunity to accumulate loyalty or reward points. These programs are designed to encourage repeat business and provide insights into customer behavior. Typically, loyalty points are linked to an individual’s account, presenting challenges for organizations in tracking these benefits. A recent scenario highlighted the need for […]
IOM Blog
Redefining the Role of HR
Historically, HR has primarily focused on facilitating an organization’s benefits, curating the employee handbook, and fielding complaints. Data would suggest that this is no longer an effective approach, however. Gallup recently conducted a survey which concluded that millennials—the largest generation in the U.S. workforce—are not engaged at work. In fact, only 29% would say that […]
7 Steps to Creating a Succession Plan that Keeps Your Business on Track
A prospect called me late last year to discuss building out an entire compensation plan for their business. I met with the HR team, laid out a game plan, and we agreed to go to the proposal stage. After the first of the year, I pulled together a proposal to review with the team. Everyone […]
Networking for Introverts & Empaths
If you’ve survived to adulthood, chances are you’ve been through some stuff and you’re not necessarily the bubbly extrovert most people associate with successful networkers. The good news is that you don’t have to be an extrovert to successfully navigate a networking event. That’s right, I said successfully navigate not survive a networking event. If […]
DE&I Done Deliberately
I’ll be honest. Although I have been a longstanding ally of diversity, way back before there was an E, I or J, I had to reflect when I was asked to be a contributing author for this piece. Words carry weight. And, as an advocate and consultant, I don’t take them lightly. The business case […]
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