With respect to your product, service, location, or price, customer service is a large portion of your business and personal success. When one goes out of his/her way to get to your front door or call you on the phone to inquire about doing business, or buying something from you, pause and consider that you […]
The Ten Organizational Myths of Chambers and Associations
Myth 1: I have been on the board of directors for four years, now it is “my turn” to be chairman of the board! Reality: Leadership is earned, not awarded. Leaders are brought to a higher level by those they volunteer with. The board, as a unified team decides who can best represent the organization […]
Do You Treat Your Job Like a Rental Car?
Most of us work where we choose to work, for those we choose to work for. The value of having equity in your position that moves the organization forward, and being a team member that adds value, worth, with your fingerprint is an individually earned accomplishment. After 20 years as a Chamber CEO, and having […]
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