Institute for Organization Management - A Program of the U.S. Chamber of Commerce

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A PROGRAM OF THE U.S. CHAMBER OF COMMERCE FOUNDATION
 
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Charles V. Firlotte
Faculty, Institute for Organization Management
CEO, Aquarion Water Company

Charles “Chuck” Firlotte is president and chief executive officer of Aquarion Company, the seventh largest investor-owned water utility in the USA, serving three northeastern states of Connecticut, Massachusetts, and New Hampshire. Under his leadership, Aquarion Company has led all regulated utilities in the State of Connecticut in customer service for five successive years, and in late 2011 Hearst Newspapers identified Aquarion as number two in “Top Places to Work.” He also led Aquarion in achieving the Connecticut Quality Improvement Award, the state equivalent of the prestigious national Baldrige award for excellence in efficiency and service delivery. Known for his visionary and strategic skills, Chuck is a frequent speaker on the role of technology as a key enabler of operational efficiency and on the critical need for infrastructure investment in the U.S. and Canada.

May 16, 2016

Charting Your Career: The struggle is part of the journey to a better place

“For a seed to achieve its greatest expression, it must come completely undone.  The shell cracks, its insides come out and everything changes. To someone who doesn’t understand growth, it would look like complete destruction.”  -Cynthia Occelli. I had a call recently from an old friend who was having a tough time with her career. […]

May 26, 2015

Tackle Your Demons to Reach the Goal Line

Failure is simply the opportunity to begin again, this time more intelligently. – Henry Ford An acquaintance of mine had an opportunity to interview the late, great actor Vincent Price about 30 years ago, but though she admired Price’s work, she handed the assignment to someone else. That writer had a pleasant interview with Price, followed […]

December 15, 2014

Five Steps To Take Control Of Your Career

I often am asked to help friends and network contacts develop their careers. Here’s what I know: Career growth is not something you can achieve on a wing and a prayer. If you want to move up in your career, you must take action. You need a plan, and then you need to follow it. […]

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