Building Organizational Excellence is a class taught at the Institute for Organization Management (IOM) sponsored by the US Chamber of Commerce Foundation. I start the class by asserting, “Organizational excellence starts with a commitment. To be the best you must have a hunger.” Reaching excellence will distinguish the organization from mediocre ones. In inward evaluation […]

Before the first meeting the incoming board chair confessed to the executive director, “I don’t feel confident about my boardroom skills.  I’m nervous. What can I do to improve my competency?” It’s a fair question.  It is better to be honest than to fake confidence that will quickly be recognized by the rest of the […]

Nothing is more frustrating than making a decision at a board meeting and by day’s end the members are asking for details.  How did members find out about the discussion just hours after the meeting adjourned? Equally upsetting is a critical discussion at the board table on a sensitive topic only to find out that […]