How does having a positive customer service interaction make you feel? Pretty good, right? Now think of how you feel after interacting with someone who is rude, not helpful, or impatient. My bet is that it leaves you with a bad taste in your mouth. Whether it be in person, over the phone, or online, […]
IOM Blog
Understanding the Effects of Proposed Fair Labor Standards Act (FLSA) Changes
Recently, President Obama announced changes to the Fair Labor Standards Act (FLSA) that would make nearly 5 million more Americans eligible to receive time-and-a-half overtime wages. The law currently exempts workers from overtime pay if they receive a minimum fixed salary of $455 per week or more than $23,660 per year, and the employee holds a […]
Advice from an Attorney: Pay no attention to the man behind the curtain
Often I am asked “Are we in a buyer’s or seller’s market?” My typical lawyer response is along the lines of it really doesn’t matter because we always keep our eye on the items which get us in trouble such as attrition, cancellation, liquor liability etc. Like in the movie “Million Dollar Baby,” protect yourself […]
Technology vs. Shoe Leather
I think we can all agree that the technology revolution throughout the past five years has really changed the way we do business. Especially now with social media and all that it affords us in communicating to the masses. All these new technologies allow us to communicate in a timely, and for the most part, […]
Chamber Led Campaigns are Great Tools to Engage Members
Issue campaigns are excellent ways to educate and engage your members while also providing positive return on investment to members for your governmental and membership relations work. What we learned in our government affairs courses at Institute was how to use our member networks, which we work so hard to build, to positively influence policy that […]
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