Those members like “Conflict of Interest Carrie” and “Loose Lip Larry” give a bad name to the 99% that volunteer authentically, selflessly and transparently in our chambers and associations. However, when we do get a “Carrie” or “Larry” along the way, how can we transition them from an existing leadership or involvement role? It is […]
Strategic Stance: What Associations and Chambers can learn from IKEA in China
Recently, one of my Pepperdine University MBA students wrote an international business case study on IKEA. The case highlights the strategic cultural nuances and artifacts missed when IKEA opened their first store in China. According to the case, the Chinese customers used the display furniture for sleeping during the day and picnics in the display […]
Moving From Abusive Power to Contagious Appreciation in Your Association or Chamber
According to Harvard Business Review (HBR), people usually gain workplace status with behaviors that focus on the interests of others, such as empathy, collaboration, openness, fairness, and sharing. However, studies show that when people finally reach “power positions” they are three times as likely as other employees to interrupt co-workers, raise their voices, and say […]